Refund & Return Policy

1. Our Policy at a Glance

At GharSe, every product is handcrafted with care — by real artisans, home cooks, and weavers from across India. Because of the perishable and handmade nature of our products, we do not accept returns or exchanges as a general rule. However, we stand firmly behind the quality of what we sell.

If you receive a product that is genuinely defective — damaged in transit, spoiled, or significantly different from what was described — we will issue a full refund to your original payment method, no questions asked, once the defect is verified.

2. Category-Wise Rules

Different product categories have different handling characteristics. Here is exactly what applies to each:

3. How to Request a Refund

All refund requests must be submitted through our complaint system in your account's Orders section. Here's how it works:

4. Refund Timeline

Once a refund is approved and initiated by us, the time it takes to reflect in your account depends on your payment method and bank:

• UPI: Typically 1–3 business days
• Debit / Credit Card: 5–7 business days
• Net Banking: 3–5 business days
• Wallets: 1–2 business days

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The complaint is raised more than 48 hours after delivery
• The product has been used, consumed, or tampered with (except genuine defects)
• Candles that have been burned or lit
• Damage caused by the customer after delivery
• Change of mind or personal preference
• Minor variations in handmade product appearance (colour, texture, weave) that are natural to artisan craftsmanship

6. Policy Changes

GharSe reserves the right to update this policy at any time. Changes will be reflected by updating the "Last Updated" date above. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.